Refund Policy

1. Conditions for Refund:

1.1 Non-Delivery of Services:

Eligibility: If you have purchased a service and it has not been delivered within the specified time frame, you are eligible for a refund.

Process: To claim your refund, please follow the instructions provided on our website. Your refund request must include your order details and the reason for the request.

Documentation: Ensure that you provide all necessary documentation and evidence supporting your claim. This includes payment receipts, order confirmations, and any correspondence with our customer support team.

1.2 Service Not as Described:

Eligibility: If the service you received is significantly different from what was described at the time of purchase, you are eligible for a refund.

Process: Report the issue to our customer support team within 7 days of receiving the service. Provide detailed information about the discrepancies between the service described and the service received.

Verification: Our team will verify the claim and determine if it qualifies for a refund. You may be required to provide supporting documents or evidence.

1.3 Duplicate Payments:

Eligibility: If you are accidentally charged multiple times for the same service, the duplicate charges will be fully refunded.

Process: Contact our customer support team with proof of duplicate payments, such as transaction receipts or bank statements. We will verify the duplicate charges and process your refund promptly.

Timeline: Refunds for eligible claims will be processed within 7-10 business days of receiving your request.

2. Non-Refundable Charges:

2.1 Platform Maintenance and Administration Charges:

Any charges related to platform maintenance or administration are non-refundable. This policy is applicable to all services, subscriptions, or credits purchased on our website.

Clarity: These charges will be clearly indicated during the purchase process, and you will be informed that they are non-refundable before completing your transaction.

3. Inactivity Policy:

3.1 Inactive Accounts:

6 Months Inactivity: If there is no activity/action on an account for 6 months, it will be considered inactive and suspended.

Notification: We will send a notification to the registered email address informing you of the inactivity and upcoming suspension.

Grace Period: You will have another 3 months to reactivate your listings/filters. If no activity occurs for a total of 9 months, any credits in the account will be terminated/forfeited, and you cannot claim these credits post this period.

Reactivation: During the grace period, you can reactivate your account by logging in and using the services. If you face any issues, please contact our customer support team for assistance.

Additional Points for Consideration:

Service Cancellation:

Cancellation Request: If you wish to cancel any of our services, you can do so on the website. The cancellation will be effective after due confirmation from our side and a notification to this effect will be sent to you.

No Refund for Cancellations: After cancellation of a service, you will not be required to make any additional payments for the period after we have confirmed your cancellation. However, you will not be entitled to any refunds for any amounts paid by you prior to cancellation, even if the services have not been fully rendered by us.

Process: Submit your cancellation request through the website's designated cancellation portal. You will receive a confirmation email once your cancellation has been processed.

Refund Process:

Request Submission: To request a refund, please contact our customer support team at [Customer Support Email/Phone Number] with your order details and the reason for the refund request.

Required Information: Your refund request should include:Order ID,Date of Purchase,Description of the issue or reason for the refund,Supporting documents (e.g., receipts, screenshots)

Processing Time: Refund requests will be processed within 7-10 business days of receiving the request.

Refund Method: Refunds will be issued through the original payment method used at the time of purchase. If the original payment method is no longer available, please contact our customer support team to arrange an alternative method.

Communication: You will receive an email notification once your refund has been processed. If there are any issues with your refund request, our customer support team will contact you for further information.

Contact Information:

For any refund-related inquiries, please contact our customer support team:

Email: [Support@xtrayards.com]